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3 Ways To Take A Customer-First Approach To Industrial Plant Construction

3 Ways To Take A Customer-First Approach To Industrial Plant Construction

When it comes to building or upgrading a heavy-industrial plant from the ground up, there’s a lot to consider. Ensuring you’ve got everything covered from engineering through to procurement takes time and resources. For that reason, many companies choose an EPC contract and a turnkey solution.  

Taking out an engineering, procurement and construction (EPC) contract means everything is handled for you. And you can rest assured that by the end, you simply need to ‘turn the key’ to get your operations up and running. However, at Sintek BV we know that handing over a major investment to a single contractor can be a daunting prospect because it puts the responsibility to get it right firmly in their hands. What if something goes wrong? 

That’s why at Sintek BV, we take a customer-first approach to plant construction, giving you complete peace of mind and delivering your project to your desired specification and to the highest standards. 

What ıs a customer-fırst approach to constructıon?

A customer-first approach to construction puts the customer front and centre of everything we do. Backed by years of industry experience, we aim to anticipate customer needs, and deliver first-class customer experience (CX) at every step of the process, from the engineering stage right through to handing over the keys to your new facility or upgrade. In this way, we go above and beyond, working in collaboration with our customers to ensure project delivery is on spec and on time. 

How do we do it? Here are three ways we provide a customer-first approach:

  1. Provide cost-effective construction

For investors, project management can become problematic when you have an internal team managing multiple contractors. The sheer scale of this type of project means there are often complications, conflicting deadlines, and unforeseen delays. The costs soon add up. 

At Sintek, we’ve been handling heavy-industry projects like yours for over 10 years. So when you take out an EPC contract with us, you automatically get engineering expertise as standard. You also have the benefit of our global procurement network, through which we can obtain the best prices for materials and labour to suit your budget and requirements. 

  1. Ensure regulatory compliance

Large-scale industrial construction projects carry an inherent risk of danger. Getting health and safety wrong can lead to loss of life or a negative impact on the environment. 

As part of our customer-first approach to heavy industry construction projects, we have a safety-first approach to construction. What does that mean? Firstly, we put our HSE and Quality Management Policy at the forefront of every project. From the very start, we place operational risks under tight control, protecting ourselves and everyone around us. We also carry out our activities by strict observation of safety measures for both our employees and the environment. Ongoing monitoring also ensures the working environment remains safe. 

We’re a safety-first organization, and we’re extremely proud of our outstanding on-site safety record. 

  1. Secure sustainable solutions 

Since the Netherlands and other European countries signed the UN Climate Agreement, all heavy industry facilities have been planning new investments to fulfil the emissions requirements, reduce the carbon footprint of operations, and help save the planet. 

At Sintek, we respect the environment and people. Our main priority has been, and always will be, to leave a liveable and greener world for future generations. That’s why we established a research and development company to develop projects that will reduce the carbon footprint of heavy industry. Currently, Minerva Engineering is working on grinding efficiency and calcined clay production technologies, with a focus on reduced energy consumption.

In addition, our strong internal team and solution partners have extensive knowledge of industrial installation, engineering, and consulting services. That means all of our turnkey projects are built with the latest technology, so you can be sure your facility is future-proof.  

Customer-focussed servıce every tıme 

When you build with Sintek, our professional team is with you every step of the way, with a 24/7 service to meet our customers’ expectations, and specific and flexible solutions for your heavy-industry construction project. 

Find out more about our commitment to customers by watching this short video:

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